Digital Healthcare Solutions: Consultation for doctors, patients by smart phone tech

Remote consultation saving lives through innovative use of transformational digital technology

by | Aug 31, 2017 | General, Technology

Healthcare is witnessing a digital revolution. This is prompted by transformational digital technology. Every day lives are saved and quality-of-life enhanced for patients through innovative use of technology and smart phones. For example, an Aurangabad-based patient underwent surgery at a hospital in Pune. After surgery, she used to visit the hospital regularly for post-operative check-up sessions. She needed to travel and shift from one facility to another for treatment. Also, doctors had to be kept informed of day-to-day health developments. However, now, she is able to receive consultation from doctors from the comfort of her home through digital healthcare solutions.

How does remote consultation work?

It takes place through a smart phone. Doctors connect with patients as well as provide consultation through high-tech video service. It enables monitoring of vital parameters, history and profile of patients. Data is stored and transmitted to healthcare personnel for monitoring and timely action. Sonal’s quality of life has drastic improvements due to digital healthcare solutions.
Using eConsult and EMR, an appointment is fixed between doctor and patient. A link is sent on mobile phone of both. The physician connects in a secure environment and provides consultation. Details are documented for future reference. Historical data of patient is available to doctor in the EMR system to help guides him in remote consultations.

“Ruby Hall receives patients from remote parts. It was observed that after surgery patients visited hospital for follow-up checks and had to travel, which can be avoided if there is a way to connect a physician with a patient online. We are happy to notice the results of our innovation,” says Anand Patil, General Manager IT, Ruby Hall Clinic.

“eConsult is a robust configurable system. A number of configurations were carried out to enable a team of doctors to facilitate remote consultations. eConsult schedules were generated for remote patients and the project team carried out trial consultations before taking the system live. The eConsult solution is secure and hipaa compliant. The consultation happens between a patient and a physician over a secure https layer,” says the Ruby Hall official.

Utmost confidentiality of communication between doctors and patients

The digital healthcare solutions facilitate direct and double encrypted conversations between doctors and patients.

“Confidentiality will have to be an essential component of any such communication, as the trust between patients and doctors is of utmost importance and it can break down. This can lead to miscommunication or no communication at all. That is why all such innovations need to have top notch data security,” said Shashank Dixit, CEO, Deskera.

The hospital is running the service on pilot basis. However, looking at the response, it is planning to expand it and put up a telemedicine solution. The project has been a runaway success and an inspiration for healthcare providers in India for digital healthcare solutions.

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